Fix problems importing emails

If you're having issues downloading email from your former account into Gmail, or if emails are missing or deleted after your import, follow the tips below.

If you only desire new emails, set upward automatic forwarding instead.

Quick fixes to try first

If you're having bug importing your mail service, endeavour the steps below. Afterward you've tried each one, check to encounter if the problem has been fixed.

  • Check that you have entered the right password.
  • Make certain that the account you're trying to import from still works.
  • Delete and then add the email address that you're importing from again. Here's how:
  1. On your computer, open Gmail.
  2. In the height right, click SettingsSettings and then  See all settings.
  3. Click the Accounts and Import or Accounts tab.
  4. In the 'Check mail from other accounts' section, delete the e-mail address that yous're importing from, so add together it again.

If the to a higher place steps don't work, bank check for issues with the program that Gmail uses to go mail from other accounts.

Ready problems connecting to another account

Cull the type of account from which you're having issues importing:

A different electronic mail provider

If you lot're having problems importing email from another e-mail business relationship, such equally Outlook or Yahoo, check your other email business relationship's settings. Brand sure that:

  • The name of the POP server of the other e-mail is the same as the ane you lot entered in Gmail
  • The other email program allows messages to be left on the server
  • The port is either 110 or 995

If filling out the correct info doesn't piece of work or if your other provider doesn't provide POP access, contact the provider.

A unlike Gmail accost

If yous're having problems importing your postal service from another Gmail address, including ane that yous got through work, school/academy or another organization, try these steps.

Change your access settings

If yous stop Gmail from blocking sure apps and accounts, your import might start working. In the account from which you're importing, try allowing access to your account.

Cheque your POP settings

Pace one: In the account that yous want to import from, check that you've set up POP.

  1. On your computer, open your electronic mail account.
  2. In the top correct, click SettingsSettings and then See all settings .
  3. Open the 'Forwarding and POP/IMAP' tab.
  4. In the 'Popular Download' section, brand sure that it says 'POP is enabled'.

Step 2: In the account that yous desire to import to, check your import settings.

  1. On your calculator, open up Gmail.
  2. In the pinnacle right, click SettingsSettings and then Meet all settings .
  3. Open the 'Accounts and Import' tab.
  4. In the 'Check mail from other accounts' section, select the account that you're trying to import from.
  5. Make sure you're using the post-obit settings:
    • Username: your full email address (for example, yourname@yourdomain.com)
    • Password: your Gmail countersign
    • Pop server: pop.gmail.com
    • Port: 995
    • Leave a copy of retrieved message on the server: unticked
    • Always apply a secure connection (SSL) when retrieving mail: ticked
  6. If yous aren't getting emails after 2 hours, bank check for other problems.

Other bug getting emails

If you accept one of the following problems, try again afterward or arrive touch with your other e-mail provider:

  • Connectedness timed out
  • Connection reset
  • Emails arrive more than once
  • Emails arrive in the wrong club
  • Still getting new emails afterwards you've stopped an import

For the problems below, follow the steps. If the steps don't work, try over again afterward or contact your other email provider.

Read error

Delete or move the oldest electronic mail that wasn't imported.

Empty line

Look for an electronic mail that has a single total finish on a line by itself. Delete this email.

Too many messages on the other server

Your other account has more emails than Gmail is able to import. You lot tin can:

  • Delete emails from your other inbox
  • Movement some emails from your inbox into folders

Some emails don't arrive

Effort searching for your mail:

  1. On your computer, open Gmail.
  2. In the search bar at the top, enter 'in:anywhere' and so your search terms.
  3. Press Return or Enter.

You tin also check folders in your other email account for emails that weren't imported.

Can't find emails after importing

If some of your emails are missing after you've imported them, follow the steps beneath. Afterwards you've tried each step, cheque to see if the problem has been fixed.

Stride 2: Check the size of your email

Gmail can't import emails that are 150 MB or bigger, including whatsoever attachments.

Here's how to search Gmail for emails by size:

  1. Open Gmail.
  2. In the search box:
    • To search for emails by size, enter size: followed by the size in bytes. For instance: size:1000000
    • To search for emails bigger than a certain size, enter larger: followed by the size in bytes. For example: larger:10 1000
    • To search for emails smaller than a sure size, enter smaller: followed by the size in bytes. For instance: smaller:10 M

To check the size of an email from a different provider, such as Outlook or Yahoo, refer to the other provider'southward customer support.

Still having problems?

If you still have problems, cheque your account settings, contact your third-party email provider or post a question in the Gmail Help Forum.

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